Terms & Conditions (New)

TERMS OF TRADE FOR  MURANO PLUS effective June 2022

QUALITY ASSURANCE AND WARRANTY: ALL GOODS HAVE A 2 YEAR WARRANTY AGAINST FAULTY WORKMANSHIP AND MANUFACTURING

DEFFECTS. THINGS NOT COVERED UNDER THIS WARRANTY (but not limited to) ARE IMPROPER PRODUCT USE, FAILURE TO NOTIFY US OF ANY OBVIOUS FAULT WITHIN 7 DAYS OF RECEIPT OF GOODS, EXPOSURE TO MOISTURE, SEA AIR WHICH MAY CORRODE FRAMES, INSTALLATION OUT DOORS, APPLICATION OF DAMAGING CLEANING CHEMICALS,USE  OF HARSH CLEANING CLOTHS CAUSING SCRATCHES, DISHWASHER CLEANING OF CRYSTALS, ELECTRICAL SURGES, INCORRECT ELECTRICAL INSTALLATION,INCORRECT WATTAGE LOADING FOR BULBS, INADEQUATE STRUCTURAL CEILING SUPPORT AND FORCE MAJUER.

STYLE VS ENVIRONMENT: PLEASE CHOOSE CAREFULLY WHEN CONSIDERING CERTAIN ITEMS, STYLE VS ENVIROMENT IS VERY IMPORTANT, CONSIDER THE PRODUCT, SIZE COLOUR AND THE MATERIAL THEY ARE MADE FROM WHETHER IT WILL BE SUITABLE. WE WILL NOT REFUND, CREDIT OR EXCHANGE IF THE PURCHASER NO LONGER BELIEVES ITEMS ARE NOT SUITABLE IN THEIR SITUATION. IF NOT SURE CONTACT US PRIOR TO PURCHASING.

SALE TERMS: ALL SALES ARE FINAL. CLIENTS MAY ONLY EXCHANGE GOODS FOR A CREDIT OR REPLACEMENT PROVIDED THAT IT IS PRE-ARRANGED AND IN WRITING AT POINT OF PURCHASE. ANY CREDITS ISSUED WILL INCLUDE ADDITIONAL HANDLING FEES. NO GOODS WILL BE RELEASED WITHOUT FULL PAYMENT. WE REQUIRE 100% PAYMENT FOR ALL STOCK ITEMS AND INDENT ORDERS.

ITEMS ON HOLD: WILL BE HELD FOR THE SPECIFIED TIME ONLY, AFTER THIS TIME ITEMS WILL BE RETURNED TO STOCK WITHOUT NOTICE. 

INDENT AND CUSTOM DESIGN ORDERS: AS THESE ARE COMMONLY HANDMADE. IN MOST INSTANCES THE ITEMS ARE AS REPRESENTED HOWEVER OCCASIONALLY THERE MAY BE MANUFACTURING DIFFERENCES FROM SAMPLES AND IMAGES SHOWN OR PREVIOUSLY STOCKED. THESE GENERALLY HAVE NO MORE THAN 15% VARIATION. ALL COPYRIGHT LIABILITY FOR THESE ITEMS IS THE LEGAL RESPONSIBILITY OF THE PURCHASER OF THE GOODS FROM RESOURCE GLOBAL LTD TRADING AS MURANO PLUS.

ESTIMATED TIME OF ARRIVAL /INDENT AND CUSTOM ORDERS: UNFORTUNATELY, DELIVERY TIMES ARE NOT ALWAYS UNDER OUR CONTROL, ARRIVALS ARE ESTIMATED. WE WILL ENDEAVOUR TO KEEP OUR CUSTOMERS UPDATED BUT PLEASE ALSO MAINTAIN CONTACT WITH US FOR ALL FUTURE UPDATES. IN LIGHT OF THE GLOBAL PANDEMIC ALL DELIVERY TIMES ARE BEST ESTIMATES AND RESOURCE GLOBAL LIMITED ACCEPTS NO RESPONSIBILITY FOR LATE DELIVERIES.

PRICING: PRICES ARE SUBJECTED TO CHANGE WITHOUT NOTICE HOWEVER WE WILL HONOUR THE PRICE FOR A PURCHASE ALREADY IN PROGRESS.

UPLIFT OBLIGATIONS - DELIVERY OF STOCK ITEMS REQUESTED TO BE SENT DIRECTLY TO CLIENTS: DISPATCH FROM MURANO PLUS IS ESTIMATED AT NO MORE THAN 7 DAYS FROM PAYMENT IF IN STOCK IN NZ AND NO CUSTOMISATION IS REQUESTED BY THE CLIENT, THIS MAY VARY IN PEAK TIMES. ONCE ORDERS ARE DISPATCHED FROM OUR WAREHOUSE WE CAN ONLY ESTIMATE TIME OF ARRIVAL AND SHOULD ONLY BE USED AS A GUIDE LINE. MURANO PLUS WILL NOT BE LIABLE FOR ANY LATE DELIVERIES. IF YOUR ORDER IS TIME SENSITIVE PLEASE ALLOW FOR ANY DELAYS. WE WILL PROVIDE OUR CUSTOMERS WITH THE NECESSARY DETAILS TO TRACK ORDERS. IT IS THE RESPONSIBILITY OF THE PURCHASER TO CONTACT THE COURIER FOR DELIVERY TIMES.

CREDIT CARD PAYMENTS: WILL INCUR A 2.5% SURCHARGE CUSTOMERS THAT WISH TO AVOID THESE COSTS CAN DIRECT DEPOSIT INTO OUR BANK ACCOUNT ANZ 010221-0849403-00

FAULTY OR DAMAGED GOODS: MUST BE REPORTED (DAMAGES WITHIN 24 HRS OF RECEIPT OF GOODS- FAULTY WITHIN 7 DAYS OF RECEIPT OF GOODS) OR NO CLAIMS WILL BE ACCEPTED. IMAGES ARE REQUIRED FOR ASSESSMENT. PLEASE RETAIN ORIGINAL PACKAGING FOR REPACKING OR PHOTOGRAPHING IF REQUIRED. IF THE CLAIM IS ACCEPTED, THEY WILL BE REPLACED ONCE FAULTY ITEMS ARE RETURNED TO MURANO PLUS. MURANO PLUS WILL NOT ACCEPT A RETURN UNLESS THE ITEM/ITEM’S ARE IN THE ORIGINAL PACKAGING AND RETURNED TO THE ORIGINAL PLACE OF DESPATCH. IF THE SAME ITEM IS NOT AVAILABLE A CREDIT WILL BE ISSUED, THIS CAN BE USED TOWARDS THE NEXT ORDER OR A SIMILAR PRODUCT BUT MUST BE USED WITHIN 12 MONTHS FROM DATE OF ISSUE. NO CREDIT WILL BE GIVEN ON FREIGHT. REPLACEMENT ITEM/S WILL BE DELIVERED TO THE ORIGINAL ADDRESS SUPPLIED BY THE PURCHASER. FREIGHT DAMAGE IS FOR BUYERS CARE AND INSURANCE.

VARIATION TO STOCK: ALL OUR PRODUCTS ARE QUALITY CHECKED, VARIATION TO STOCK OCCURS DUE TO THE CHARACTER OF THE PRODUCT CONSISTENT WITH HAND MADE OR FROM BATCH TO BATCH. THIS IS NOT A FAULT. MURANO PLUS WILL NOT REPLACE, CREDIT OR REFUND IN SUCH CASES. IT IS THE RESPONSIBILITY OF THE PURCHASER TO NOTIFY US IF THIS IS VITAL TO THEIR PROJECT.

SHOWROOM SAMPLES: MAY VARY TO THOSE IN STOCK AT THE TIME. IT IS THE RESPONSIBILITY OF THE PURCHASER TO NOTIFY US IF THIS IS VITAL TO THEIR PROJECT. SAMPLES SOLD FROM THE SHOWROOMS ARE SUBJECT TO PAYMENT BEFORE COLLECTION (as per our terms of payment), FREIGHT ON THESE ITEMS WILL BE CHARGED ACCORDINGLY.

COLLECTION FROM MURANO PLUS: FOR THOSE CUSTOMERS WISHING TO COLLECT THEIR PURCHASE FROM OUR PREMISES IT IS NECESSARY

TO BOOK IN ADVANCE. PICK UP TIMES ARE ONLY BETWEEN 10AM-5PM MONDAY-FRIDAY. WARRANTY WILL NOT BE GIVEN FOR ANY DAMAGED ITEMS HELD AFTER INDENT ARRIVAL: PREPAYMENTS FOR PURCHASES ARE SUBJECT TO OUR TRADING TERMS. NO GOODS WILL BE HELD FOR MORE THAN 2 MONTHS AT WHICH TIME STORAGE CHARGES MAY BE INCURRED IF GOODS ARE NOT PICKED UP. 

DELIVERY: OUR PRICING DOES NOT INCLUDE DELIVERY. DELIVERIES MAY BE QUOTED SEPARATELY UNLESS OTHERWISE SPECIFIED AT THE TIME OF PURCHASE. IF DELIVERY SITUATION CHANGES AFTER DISPATCH SUCH AS RE-DELIVERY, RE-DIRECTION, EXTRA ASSISTANCE ADDITIONAL COSTS WILL INCUR. THESE COSTS ARE THE RESPONSIBILITY OF THE PURCHASER AND PAYABLE TO MURANO PLUS BEFORE THE DELIVERY IS FINALISED. ALL FREIGHT INSURANCE IS FOR BUYERS CARE IRRESPECTIVE OF WHO ORGANISES DELIVERY. WHAT OCCURS AFTER LEAVING OUR PREMISES IS THE RESPONSIBLILITY OF THE PURCHASER AND THEIR FREIGHT PROVIDER AT THE TIME.

INSTALLATION: SHOULD INSTALLATION BE OFFERED AS PART OF THE SALE IT IS ON THE FOLLOWING CONDITION. SCAFFOLDING OR ACCESS OVER 5 METERS HIGH MUST BE PROVIDED BY THE CLIENT AND BE SITE SAFE APPROVED. HEIGHTS AND ACCESS MUST BE PROVIDED ACCURATELY BY THE CLIENT IN WRITING. IN THE EVENT IT IS INCORRECT OR ALTERED ACCESS TO THE AREA MUST BE PROVIDED AT CLIENTS COST. INTEGRATING PRODUCTS PROVIDED TO CLIENTS ELECTRONIC SYSTEMS FOR HOME MANAGEMENT SHALL BE THE RESPONSIBILITY OF THE CLIENT AND THEIR ELECTRICIAN.